General terms and conditions of business

§ 1. Applicability of the General Terms and Conditions

  • These General Terms and Conditions for Guest Accommodation apply to contracts for the rental of holiday apartments for accommodation purposes, as well as all other services and deliveries provided by the provider to the guest. The provider's services are provided exclusively on the basis of these General Terms and Conditions.
  • Subletting or further letting of the provided holiday apartment, as well as its use for purposes other than residential use, requires the prior written consent of the provider.
  • The guest's terms and conditions only apply if they have been agreed upon in advance. Deviations from these terms and conditions are only valid if the provider has expressly confirmed them in writing.


§ 2. Accommodation contract

  • The accommodation contract is concluded when the provider confirms the guest's booking request by telephone or in writing via letter, email and/or fax, thereby accepting the booking.
  • The contracting parties are the provider and the guest. If a third party has made the booking for the guest, that third party is jointly and severally liable to the provider, together with the guest, for all obligations arising from this contract, provided the provider has received a corresponding declaration from the third party.
  • The guest is obligated to check the booking confirmation for accuracy. If the confirmation differs from the request and the guest does not raise any objections within 24 hours, the content of the confirmation is considered agreed upon.


§ 3. Services, Prices, Payment, Offsetting

  • The provider is obligated to provide the holiday apartment booked by the guest and to render the agreed services. The provider only guarantees expressly promised amenities.
  • The guest is obliged to pay the applicable or agreed prices for the provision of the holiday apartment and the services used.
  • The guest is obligated to provide truthful information regarding the number of people in their party. Overcrowding requires the written consent of the provider and will result in a price adjustment.
  • If the general price increases between the conclusion of the contract and its fulfillment (at least 4 months' interval), the provider can raise the price by up to 20%.
  • Payment is due no later than 2 days after the invoice date. If payment is not received on time, the provider may withdraw from the contract. Debit and credit cards are not accepted.
  • The provider may require a reasonable advance payment.
  • Offsetting is only permissible with undisputed or legally established claims.


§ 4. General rights and obligations; House rules

  • Guests are required to treat the holiday apartment and its contents with care and to comply with the house rules. Quiet hours are from 9 pm to 7 am.
  • When leaving the apartment, windows, doors, radiators, lights and appliances must be properly secured.
  • Pets are only allowed with written consent. Without consent, a cleaning fee of up to €200 may be charged.
  • Smoking is prohibited inside the apartment. Violators will be charged a cleaning fee of up to €350. Smoking is only permitted on the balcony/terrace.
  • Internet use is only permitted legally. Illegal use will result in liability and prosecution.
  • Decorations are not permitted. The guest is liable for any damage.
  • The provider has the right to access the apartment, especially in cases of imminent danger.


§ 5. Withdrawal from the contract (cancellation)

  • A cancellation by the guest requires the written consent of the provider. Without consent, the obligation to pay remains.
  • Cancellations are free of charge up to 30 days before arrival; after that, the following fees apply:
  • 30 days prior to arrival: 0%
  • 15–29 days before arrival: 50%
  • Less than 15 days before arrival: 100%
  • Failure to arrive by 10:00 PM without prior notification will be considered a cancellation and will incur an administrative fee of €100.
  • The provider may withdraw for important reasons (force majeure, false information, endangerment of the peace, etc.).


§ 6. Liability; Statute of Limitations

  • The provider is only liable in cases of intent and gross negligence, to the extent permitted by law.
  • The hotel accepts no liability for items brought onto the premises by guests, including valuables.
  • The guest is liable for all damages caused by him or his fellow travelers. Liability insurance is recommended.
  • Claims by the guest expire after 6 months, those of the provider according to statutory deadlines.


§ 7. Arrival and departure, key handover

  • Check-in from 3:00 PM, arrival until 10:00 PM. Early/late arrival only by prior arrangement, possibly with a surcharge.
  • A valid ID must be presented upon arrival.
  • A deposit of €150 may be charged and will be refunded upon proper return of the item.
  • Check-out is by 10:00 AM. Late check-out will incur charges up to the full nightly rate.
  • Loss of a key is subject to compensation.


§ 8. Data Protection

  • The guest's personal data will not be passed on to third parties, except for contract processing.


§ 9. Final Provisions

  • Changes and additions must be made in writing.
  • The place of jurisdiction is Lüneburg, and German law applies.
  • Should any provision be invalid, the validity of the remaining provisions shall remain unaffected.